Overview
At LilyCommerce.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within [number] days of receiving it for a refund or exchange, subject to the terms and conditions outlined below.
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at [email address or phone number]. Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the item.
- Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include the RA number on the package.
- Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance.
- Refund or Exchange: Upon receipt of the returned item, we will inspect it and notify you of the status of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. If you are exchanging the item, we will ship the replacement item as soon as possible.
Exceptions
Certain items are not eligible for return or exchange, including:
- Gift cards
- Personalized or customized items
- Clearance or sale items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a refund, replacement, or repair.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
Lily Commerce LLC
Email: support@lilycommerce.com